We stand behind every drop and product by ALPH ACHO. If something isn't right, we'll make it right. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items are eligible for return or exchange within 14 days of delivery. To qualify, items must be unworn, unwashed, and in original condition with all tags attached. Sale items are final sale.

All limited-edition products are final sale and are not eligible for return, exchange, or refund under any circumstances. By purchasing a limited-edition item, you acknowledge and agree to this policy. No exceptions will be made.

Returns can be initiated directly through your account. Log in to your account, navigate to your order history, select the item you wish to return, and follow the on-screen steps to submit your return request. Our team will review your request and respond within 3 business days.

Cancellations are only allowed within 15 minutes of placing order.

Once your return is received, inspected, and approved, a refund will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at contact@alphacho.com. Shipping costs are non-refundable.

We offer size exchanges on eligible items, subject to availability. If your preferred size is unavailable, a store credit will be issued.

If you received a damaged or incorrect item, contact us within48 hoursof delivery at return@alphacho.com with photo evidences of unpacking photos. We'll resolve it promptly at no cost to you.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked shipping method, ALPH ACHO is not responsible for lost return packages.